Billing & Shipping

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All prices are stated in Australian dollars.

Returns & Refunds

If a product you have purchased from Cape Mentelle is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will refund your money, exchange or, where possible, repair the product.

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, or a credit card statement clearly showing your purchase.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Goods

For major failures with goods we provide, you are entitled to a replacement or refund and compensation for any drop in value of the goods.  Where the failure does not amount to a major failure, you are entitled to either a repair, replacement or refund.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from any failure with the goods.

Services

For major failures with services we provide, you are entitled to (i) cancel the services contract and get a refund for the parts of the service not already consumed; or (ii) keep the services contract and get compensation for any drop in value of the services. 

Where the failure does not amount to a major failure, you are entitled to a refund or to have the problem rectified (free of charge and within a reasonable time).  If this is not done, you can get someone else to rectify the problem and recover the reasonable costs, or cancel the service (if it is ongoing) and get a refund. 

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from any failure with the services.

We may give you a refund or an exchange if you have changed your mind on a purchase, provided that the product is returned within 28 days of purchase; still in its original packaging; and not opened or damaged, and in a re-saleable condition.